TERMS & CONDITIONS

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Starlight Concerts Live Ltd & Starlight Concerts Live (Entertainment) Ltd’s (hereafter known collectively as “Starlight Concerts”) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Content

All content is subject to change without notice.

Neither we, nor any third parties, provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. By accepting these terms and conditions, you acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Rights

This website contains material which is owned by, or licensed to, Starlight Concerts. This material includes, but is not limited to, the design, layout, appearance and graphics. Reproduction of these materials is prohibited, and they are protected by United Kingdom and international copyright and database rights laws. You are only allowed to use this site and the material it contains as set out in these terms. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Third party websites

This website may contain links to other third-party websites, which are not under the control of and are not maintained by Starlight Concerts. We accept no responsibility for the content or use of such sites or information contained in them.

Privacy Policy

Starlight Concerts Live (Entertainment) Ltd, registration number 11589310 Registered in England.

What information do we collect about you?

We collect information about you when you register with us or purchase tickets to any of our events. We also collect information when you voluntarily contact us, complete customer surveys, provide feedback or participate in competitions. Website usage information is collected using cookies. Any information we collect is used to process your order, manage your account and if you agree, to contact you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits.

Information and the law

We may occasionally release your personal or financial information to assist law enforcement, to comply with laws or regulations, for example to enforce the terms under which you purchased a ticket, or to protect the rights, property or safety of the event, users of the site or others, including your vital interests or those of another person.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. Please email info@starlightconcerts.co.uk. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.

Starlight Concerts will not share your information with any company outside of Starlight Concerts for mail or marketing purposes.

Marketing

We would like to send you information about products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

If you no longer wish to be contacted for marketing purposes, simply contact us at info@starlightconcerts.co.uk.

If you have signed up to our email newsletter, you may stop correspondence by clicking the Unsubscribe link in any marketing email that we send you.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. At Starlight Concerts, we use cookies to keep track of what you have in your shopping basket and to identify you when you return to our site. To purchase tickets to any of our events, you need to have cookies enabled. For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites will tell you how to remove cookies from your browser. If you don’t wish to enable cookies, you will still be able to browse the site and use it for research purposes, but you will not be able to buy anything. Most web browsers have cookies enabled.

Please note, cookies can’t harm your computer. We do not store personally identifiable information such as credit card details in cookies, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or improve the content of our site. This information is part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website. If you have any further concerns, please do not hesitate to contact us.

Other websites

Our website contains links to other websites, which are not under the control of and are not maintained by Starlight Concerts. This privacy policy only applies to this website, so please read their privacy policies when you link to other websites.

Any such links do not constitute an endorsement by Starlight Concerts of any products or services available on such sites. Starlight Concerts provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such sites or information contained in them.

Eventbrite

Eventbrite is our official ticketing partner. When purchasing tickets to any of our events, you will be utilising their ticket booking websites and services. For a copy of their individual privacy policies, click the following link: Eventbrite Privacy Policy

Secure shopping

You can shop safe in the knowledge that any sensitive data submitted to either this website or Eventbrite is protected by high-level SSL encryption technology.

We do not hold any of your credit card details on file. All payment information is processed by Eventbrite and is kept within full compliance of the PCI Credit Card Security standard.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and will place any updates on this web page. This Privacy Policy was last updated April 2020.

How to contact us

Please contact us if you have any questions about our Privacy Policy or information that we hold about you:

By email: info@starlightconcerts.co.uk.

Discounted Event Tickets

A limited number of discounted tickets will be released for sale on a first come first served basis. Once all discounted tickets have been sold, only full price tickets will be available for purchase.

Facebook Offers

These are distributed at the discretion of Starlight Concerts. Ticketing partners may occasionally offer discounted tickets. Enquiries should be raised with the ticketing platform directly.

Cancellation and refund Policy

All tickets are non-refundable. If an event is cancelled, we would, in the first instance offer to transfer your tickets to another UK venue. If that isn’t acceptable, we will transfer your tickets to your preference of either of the next two years, at any UK venue.

Any individual refunds offered are at the absolute discretion of Starlight Concerts and will be based on the purchase value of the ticket in question. Booking fees are non-refundable.

Alcohol Policy

We run a challenge 25 policy on all our sites so please ensure you bring valid ID with you. Starlight Concerts has a zero tolerance approach to drink driving. For those wishing to consume alcohol, please ensure that you have a designated driver in your party or have travel arrangements booked. Please see venue pages for information on local transport links to our venues.

Event Terms & Conditions

1. Events will continue regardless of weather, except where extreme weather conditions affect safety at the venue. In such cases, the event can be cancelled at any point to ensure public safety.

2. Our ticket sales are handled by Eventbrite. As a ticket agent, they charge a booking fee. Additional charges may apply. Please note that email confirmations are not tickets and will not be accepted as tickets to access the arena.

3. Individual refunds are offered at the absolute discretion of Starlight Concerts. If for any reason the concert has to be cancelled or the performance terminated due to an ‘Act of God’, Starlight Concerts retain the right to not offer refunds.

4. It is a condition of sale in respect of all tickets that a ticket is only valid for admission to the performance it was booked for.

5. It is the responsibility of customers to keep all e-tickets and documents safe.

6. Seating is not provided in the arena – folding chairs are permitted. Please note that the venue surface is uneven grassland.

7. Ticket holders agree to not bring certain restricted items into the arena. A list can be found under ‘Prohibited Items’

8. It is not permissible to bring alcohol into any venue with the exception of Canford Arena, Poole and Cromer Hall, Norfolk. Please see event pages for full details.

9. Admission is by physical ticket, e-ticket or printed ticket only, no other proof of purchase will be accepted.

10. Professional photography is prohibited.

11. Under 16s must be accompanied by a parent/guardian (18 or over) and supervised at a maximum ratio of 3 children to 1 adult.

12. Starlight Concerts will not be responsible for damage or injury caused or that caused by third parties or for loss of personal property on site or left in vehicles. We also take no responsibility for vehicles left in car parks provided by the venue or nearby car parks used by customers. Starlight Concerts will not be responsible for damages or any compensation.

13. Starlight Concerts reserve the right to refuse admission.

14. The purchase and use of a ticket shall constitute an acceptance of these conditions by the purchaser and holder.

15. Upon entry, you may be subject to bag searches by our SIA security.

16. Various lighting effects including the use of strobe lighting and smoke machines may be used throughout the performance.

COVID-19 Policy

Starlight Concerts will make every endeavour to provide a safe environment for staff, volunteers, contractors, artistes and members of the public with Covid-19 safety measures in place at all venues and events under their control.

Signage
Appropriate Covid-19 instruction signs regarding social distancing, hand sanitising and rubbish disposal will be displayed in all car parks, entry gates and around the site.

Entrance Gates
All tickets are e-tickets which will be scanned, removing the physical transfer of property. To ensure the safe entry of all customers whilst still protecting staff and volunteers we will:

  • Promote social distancing with distance markings whilst customers are queuing
  • Use scanners to verify tickets
  • Provide sanitiser and masks for gate staff and sanitising wipes for scanning equipment
  • Verbally promote social distancing to customers on entry
  • Provide relevant PPE for security staff when carrying out bag searches
  • Customers will be issued with black bags to take their own waste home

Toilets
Portable event toilets will be used around the site and we will:

  • Promote social distancing whilst queuing with distance markings
  • Provide hand sanitizer for use on entry and exit of toilets
  • Provide extra staff for cleaning between use
  • Site toilets in smaller groupings around the arena to enable easier social distancing

Staff and volunteers
Extra staff will be employed for monitoring Covid-19 restrictions during the event. All staff and volunteers will be issued with the necessary PPE including:

  • Individual hand sanitizers
  • Disposable gloves
  • Masks if required

Track & Trace
All attendees will be traceable through our ticketing database or NHS Track & Trace App.

All customers, contractors and artistes on site will be monitored by Starlight Concerts management and must comply with this policy at all times.

Cancellation Policy:
Our Terms & Conditions of sale clearly state that if a venue should become unviable due to the Coronavirus outbreak your tickets will be postponed for the rescheduled event at the same location.

Refund Policy
There will strictly be no refunds permitted. Reasons we may chose to postpone the concert include, but are not limited to:

  • The venue being unviable due to poor ticket sales, critical staff or artistes falling ill or being mandated to self-isolate.
  • The Local Authority or any other statuary body, including the Government, placing restrictions on the operation of festivals, which in the opinion of management, renders it unviable to continue.
  • A license being revoked or reviewed on public health grounds or the Local Director of Public Health requesting that the event be postponed.    

Notice Of Filming And Photography

When you attend a Starlight Concerts event or Concert, you enter an area where photography, audio, and video recording may occur. By entering the event premises, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purpose by Starlight Concerts and its affiliates and representatives. Images, photos and/or videos may be used to promote similar Starlight Concerts events in the future, highlight the event and exhibit the capabilities of Starlight Concerts. You release Starlight Concerts, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video and/or or sound recordings. By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, web casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, web casting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by Starlight Concerts or the person or entity designated to do so by Starlight Concerts. You have been fully informed of your consent, waiver of liability, and release before entering the event.

Competitions

Starlight Concerts often give you the chance to win prizes in our giveaway competitions via social media. To be in with a chance to win, entrants must visit our Facebook page or Instagram page and follow the specific instructions for that particular giveaway competition.
Entrants must be 18 or over to enter these competitions and each entrant can only enter once per giveaway. The winner of every competition is drawn randomly and will be contacted on the same social media channel on which they have entered.
Prizes cannot be exchanged for cash. Starlight Concerts reserves the right to discontinue the competition at any time or to modify the terms and conditions.

Starlight Concerts reserves the right to change these terms and conditions at any time.