NORFOLK HERITAGE PARK – SHEFFIELD

18th OF JULY 2020

NORFOLK HERITAGE PARK – SHEFFIELD  |  18th OF JULY 2020

INFO

The Essentials

TICKET INFO

ACCESSIBILITY

ACCESSIBILITY POLICY

Starlight Concerts operate an ‘Access for All’ policy.

We have a comprehensive policy to look after all of our less able guests. This includes parking and access assistance for Blue Badge holders, accessible toilets at various locations around the site, a wheelchair users viewing area and a Personal Assistant ticket policy.

More information can be found in the sections below. However, if you have any specific questions or needs you would like us to be aware of,  please email info@starlightconcerts.co.uk and we will be more than happy to help.

BLUE BADGE PARKING

Unfortunately there is no availability of blue badge parking due to the city centre location of this venue. Norfolk Heritage Park is close to the city centre where a number of large car parks can be found. Please check with the operators of the car parks for opening times and charges. The venue is served by buses and trams.

PERSONAL ASSISTANT (PA) TICKET SCHEME

Eligibility

If a customer is unable to attend a concert without the support of a PA, we will provide an additional PA ticket at a discounted rate of 50%.
Please note, all attendees aged 16 or under must be accompanied by a paying adult aged 18 or over at all times, regardless of their Personal Assistance requirements. If an attendee aged 16 or under requires further assistance above and beyond their paying adult supervisor, they may be entitled to apply for a discounted PA ticket.

PA ticket applications are assessed on a case by case basis. To apply for our Access Scheme, first purchase a standard ticket. Once you have purchased your ticket we ask you to complete and submit an access requirements application form which seeks information regarding your requirements at the event. Along with this, we ask for supporting documentation for validation of your request.

This ticket can only be approved by the Administrative team.
Please do not buy a ticket for your PA as this will not be refunded.
Please apply for your PA ticket using our access requirements application form below.
The PA ticket is provided on the expectation that your PA is willing and able to assist you throughout your visit, and would be available and able to help you in the event of an emergency evacuation.

DOCUMENTATION

It is mandatory to provide one of the following forms of supporting documentation in your application as evidence of your requirements and for us to grant a PA ticket. Please include a copy of one of the following with your completed form:

 – PIP (personal independence payment)
 – DLA – care and/or mobility
 – Letter from a medical professional
 – D/deaf or blind registration
 – The Access Card or equivalent with a +1 Icon for PA tickets

Please note that any submitted documents are securely destroyed.

If you do not have the above evidence, but feel you need assistance to access the festival, please contact us at info@starlightconcerts.co.uk

APPLICATION FORM

Please use this form to apply for your Personal Assistant Ticket.

PLEASE NOTE applications will close 1 week before the concerts, though we will endeavour to process any late requests.

Please ensure you have purchased your ticket before you apply for our Access Scheme.