Contact – St Albans2020-05-12T20:09:20+01:00

INFO & CONTACT

Have a question, or just looking for a bit more information? We’re here to help.

Take a look at answers to our most popular questions or search our database for keywords relating to your issue.

CAN I BRING A PICNIC?2020-05-08T21:09:22+01:00

Yes. Unlike other venues, we allow you to bring your own picnic into the arena. Disposable and gas BBQs and any other cooking equipment are not allowed. Please see our Terms & Conditions and Prohibited Items pages for full details.

Glass bottles and metal cutlery are not allowed on the premises. All drink containers must be sealed.

In order to allow this BYO policy and to meet our environmental policy targets, we do ask all patrons to take home and recycle all items brought onto the site.

We will also have a selection of food vendors onsite for those who wish to travel light. Please note that bar and food outlets will only accept tokens* which can be bought inside the arena and paid for by cash or credit/debit card.

*with the exception of Cromer Hall and Poole where bar and food purchases are cash only

CAN I BRING MY OWN ALCOHOL?2020-05-08T20:56:01+01:00

No alcohol can be brought into the venue, with the exception of our Poole and Cromer venues. There will be a licensed bar on site, set at reasonable prices. We reserve the right to carry out security searches at entry gates, if required.

There are no restrictions on soft drinks brought into the arena. However, all beverages must be sealed on arrival. Any open containers will be confiscated on entry.

Click HERE for full details of our alcohol policy for Cromer and Poole

IS THERE ANY SEATING AVAILABLE?2020-05-08T21:56:54+01:00
All our concerts are outdoor, non-seated eventsPlease feel free to bring a chair or picnic blanket for your comfort.
IS THERE CAMPING?2020-05-08T21:56:41+01:00

We do not have camping at any of our venues. Overnight camping is not permitted in any car park.

For camping near to Cromer Hall please contact www.cromerhallcamping.com

ARE DOGS ALLOWED?2020-05-08T21:56:29+01:00

With the exception of assistance dogs, no animals are permitted in the arena during the concert. Please do not leave your pets in your car.

WHEN WILL I RECEIVE MY TICKETS?2020-05-08T22:19:40+01:00

All tickets are sent via email directly after your booking has been completed. Please check your junk mail folder if you do not receive an email.

e-tickets can be printed out or shown on a mobile device for scanning. Please note that only the e-ticket containing a barcode will be accepted for entry. Confirmation emails will not be accepted.

DO YOU OFFER DISCOUNTED CARER TICKETS?2020-05-08T22:18:05+01:00

If a customer is unable to attend a concert without the support of a PA, we will provide an additional PA ticket at a discounted rate of 50%.
For further details and how to apply, please see our Accessibility Info pages

GENERAL PARKING INFO2020-05-08T22:12:31+01:00
Some of our venues are controlled by the Local Authority and require us to charge a parking fee. Parking tickets must be purchased via our online ticketing platform before you arrive.

Parking fees are payable at:

Blaise Castle, Bristol £10 per car, per day

Stoke Park, Guildford £10 per car, per day

Hearsall Common, Coventry £10 per car, per day

Westpoint Arena, Exeter £10 per car, per day

Adur Recreational Ground, Worthing FREE, but must be pre-booked

Lydiard Park, Swindon £10 per car, per day

 

Free parking is available at all other venues. This doesn’t need to be pre-booked.

DO YOU HAVE BLUE BADGE PARKING?2020-05-08T22:08:22+01:00

We have a number of blue badge car parking spaces, close to the arena, at most of our venues. Some of these need to be booked in advance, please see our accessibility info pages for more details.

WHAT IS THE START & FINISH TIME?2020-05-08T21:56:15+01:00

PERFORMANCE SCHEDULE

All Venues (except Cromer Hall):

Car park opens: 11.30am
Gates open: 12 Noon
Performance start time: From 12.30pm
Performance finish time: 10.20pm


For Cromer Hall:

Car park opens: 3.45pm
Gates open: 4.15pm
Performance start time: From 5.15pm
Performance finish time: 10.20pm

 

Please note, times may vary. Please check your ticket. Full timings will be emailed to all customers in advance of the event.

Can’t find what you are looking for? Try searching our info pages for more help.

SEARCH

If you require any extra information or assistance, please use the form below to contact us and we will be happy to help.

Contact Us
First